Shipping Policy - aurorajewellers.com

At AuroraJewellers.com, we aim to offer you a seamless shopping experience, with fast and reliable shipping services. Below is our detailed Shipping Policy, which outlines the shipping options, costs, and other important information.

1. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).
Orders placed after 5:00 PM (local time) will be processed the following business day.
Once your order is processed, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs:

Standard Shipping (Domestic):
- Estimated delivery time: 3-5 business days (within the same country).
- Delivery charges are calculated at checkout based on your location.
Express Shipping (Domestic):
- Estimated delivery time: 1-2 business days.
- Higher shipping cost compared to standard shipping, calculated at checkout.
International Shipping:
- Estimated delivery time: 7-14 business days (depending on the destination).
- Shipping rates are calculated at checkout based on weight, size, and destination.
- Any customs duties or taxes are the responsibility of the customer.
Same-Day Shipping (For Selected Areas):
- Available for orders placed before 12:00 PM in select cities.
- Higher cost, calculated at checkout.
- Delivery will be completed the same day.

3. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email to track your package.

4. Shipping Restrictions

We currently do not ship to P.O. Box addresses for international orders.
Certain regions may experience limited shipping options. We will contact you if your location has any delivery restrictions.

5. Shipping Delays

While we strive to meet estimated delivery times, please note that delivery times are only estimates and may vary due to factors beyond our control, such as:

Weather conditions
Shipping carrier delays
Customs processing

6. Damaged or Lost Items

If your order is damaged during transit, please contact us at info@aurorajewellers.com within 7 days of receipt. We will assist in resolving the issue by either replacing or refunding the item.
For lost items, please reach out to us, and we will work with the carrier to locate your package.

7. Delivery Charges

Shipping costs are calculated at checkout and are based on the size, weight, and destination of the order.
Free shipping may be offered for specific promotions or orders above a certain value.

8. Changes to Shipping Information

Once your order is placed, we may not be able to change your shipping information. Please review your order carefully before finalizing your purchase.