Refund and Returns Policy

At AuroraJewellers.com, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you can return the item(s) within 7 days of receiving your order for a refund or exchange, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a return or refund, the item must meet the following criteria:

The item must be in its original condition, unused, and undamaged.
The item must be returned with all original packaging, including any tags, labels, and receipts.
Custom or personalized items are non-returnable, unless they are defective or damaged upon arrival.

How to Initiate a Return

To return an item, please follow these steps:

Contact Us: Reach out to our customer service team at info@aurorajewellers.com within 7 days of receiving your order.
Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund to the original payment method. Refunds may take up to 7-10 business days to appear on your account, depending on your payment provider.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately upon receipt. We will arrange for a replacement or refund, as per your preference.